// 3600.live  ·  HELP CENTER & FAQ

Frequently Asked
Questions About 3600

Everything you need to know about playing on 3600 — from creating your account and making your first deposit, to understanding bonuses, withdrawals, and responsible gaming tools. If you can't find your answer here, our support team is always ready to help.

40+ Questions Answered
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What Can We Help You With?

Browse the most common topics 3600 players ask about. Click any card to jump straight to the relevant FAQ section below.

Account & Registration

How to sign up, verify your identity, update your profile, reset your password, and manage your 3600 account settings. New to 3600? Start here.

Deposits & Withdrawals

Everything about funding your 3600 account via GCash, PayMaya, BPI, BDO, and Metrobank — plus how to request withdrawals and how long they take.

Games & How to Play

Questions about Slots, Bingo, Monster Plinko, Callbreak, and the live casino. Learn the rules, understand RTP, and find out which games are available in your region.

Bonuses & Promotions

How welcome bonuses work, what wagering requirements mean, how to claim free spins, and what to do if a bonus does not appear in your account.

Security & Verification

KYC document requirements, two-factor authentication setup, how 3600 protects your data, and what to do if you suspect unauthorized access to your account.

Responsible Gaming

How to set deposit limits, activate self-exclusion, use cool-off periods, and access PAGCOR-aligned player protection tools built into your 3600 account.

Account & Registration

07 questions
How do I create a 3600 account?
Visit 3600.live and click the Register button on the homepage. You will be asked to provide your full name, date of birth, mobile number, and email address. After filling in your details, you will receive a one-time PIN (OTP) on your registered mobile number to verify your account. Once verified, your 3600 account is active and ready to use. Remember: you must be 21 years or older to register and play on 3600, in compliance with Philippine gaming regulations.
What documents do I need to verify my 3600 account?
3600 follows KYC (Know Your Customer) requirements as part of PAGCOR compliance. You will need to submit at least one valid government-issued ID. Accepted documents include:
  • Philippine passport
  • SSS or GSIS ID
  • Driver's license
  • PhilSys National ID
  • PRC ID or Voter's ID
A selfie holding your ID may also be required. Verification is typically completed within 24 to 48 hours on business days.
I forgot my 3600 password. How do I reset it?
On the 3600 Login page, click the "Forgot Password" link below the login form. Enter your registered email address or mobile number. You will receive a password reset link via email or an OTP via SMS. Follow the instructions to set a new password. For security, your new password must be at least 8 characters and include a mix of letters and numbers.
Can I have more than one 3600 account?
No. Each player is allowed only one active account on 3600. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue.
How do I update my personal details on 3600?
Log in to your 3600 account and go to Account Settings. You can update your email address, mobile number, and communication preferences from there. Note that changes to your registered name or date of birth require identity re-verification and must be submitted through our support team, as these are tied to your KYC records.
Why is my 3600 account locked or suspended?
Accounts may be locked for several reasons, including: multiple failed login attempts (temporary security lock), pending KYC verification, a self-exclusion request you previously submitted, or a compliance review triggered by unusual activity. If your account is locked and you are unsure why, contact 3600 support at [email protected] with your registered details and our team will assist you within one business day.
Is 3600 available to players outside the Philippines?
3600 is primarily designed for Filipino players and operates under Philippine gaming regulations. Access from certain jurisdictions outside the Philippines may be restricted. If you are a Filipino citizen temporarily abroad, you may still be able to access your account, but it is your responsibility to ensure that online gaming is permitted in your current location. 3600 does not accept registrations from jurisdictions where online gaming is prohibited.

Deposits

06 questions
What payment methods can I use to deposit on 3600?
3600 supports a wide range of Philippine payment channels, including:
  • E-wallets: GCash, PayMaya
  • Online banking: BPI, BDO, Metrobank, UnionBank
  • Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier
All deposits are processed in Philippine Peso (₱). The available methods may vary depending on your account verification status.
What is the minimum deposit amount on 3600?
The minimum deposit on 3600 is ₱100 for most payment methods. Some channels such as over-the-counter options may have a slightly higher minimum due to processing fees. There is no maximum deposit limit by default, though players who have set a deposit limit through the Responsible Gaming tools will be subject to their self-imposed cap.
How long does it take for a deposit to reflect in my 3600 account?
Deposits via GCash and PayMaya are typically credited instantly or within a few minutes. Online banking transfers (BPI, BDO, Metrobank) may take up to 30 minutes during business hours. Over-the-counter deposits can take up to 2 to 4 hours to reflect. If your deposit has not appeared after the expected timeframe, contact support with your transaction reference number.
Are there any fees for depositing on 3600?
3600 does not charge any fees on deposits from our end. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees. We recommend checking with your payment provider before initiating a deposit if you are concerned about additional charges.
My deposit was deducted but not credited to my 3600 account. What should I do?
First, wait for the standard processing time for your payment method. If the deposit still has not appeared after the expected window, gather the following and contact 3600 support:
  • Your 3600 account username or registered mobile number
  • The transaction reference number from your payment provider
  • A screenshot of the successful transaction confirmation
  • The date, time, and amount of the deposit
Our team will investigate and resolve the issue, typically within 1 business day.
Can I set a deposit limit on my 3600 account?
Yes. 3600 provides deposit limit tools as part of our Responsible Gaming features. You can set a daily, weekly, or monthly deposit cap in ₱ from your Account Settings under the Responsible Gaming section. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period before the new limit applies. Decreasing a limit takes effect right away.

Withdrawals

05 questions
How do I withdraw my winnings from 3600?
Log in to your 3600 account and navigate to the Cashier section. Select Withdraw, choose your preferred payment method, enter the amount you wish to withdraw, and confirm the request. Your account must be fully KYC-verified before withdrawals can be processed. Withdrawals are sent to the same payment method used for your most recent deposit, where possible.
How long do withdrawals take on 3600?
Processing times vary by method:
  • GCash / PayMaya: Usually within 1 to 24 hours
  • BPI / BDO / Metrobank: 1 to 3 business days
  • Other bank transfers: Up to 3 to 5 business days
Withdrawal requests submitted on weekends or Philippine public holidays are processed on the next business day. First-time withdrawals may take slightly longer due to additional verification steps.
What is the minimum withdrawal amount on 3600?
The minimum withdrawal amount is ₱200. There is no maximum withdrawal limit for standard accounts, though high-value withdrawals above a certain threshold may require additional identity verification as part of our compliance procedures. VIP players may have higher withdrawal limits and priority processing.
Why was my withdrawal request rejected?
Common reasons for withdrawal rejection include: incomplete KYC verification, active bonus wagering requirements that have not yet been met, a mismatch between your account name and the name on your payment account, or a pending security review. You will receive a notification explaining the reason. If you believe the rejection was in error, contact 3600 support with your withdrawal reference number.
Can I cancel a withdrawal request on 3600?
Withdrawal requests that are still in Pending status can be cancelled from the Cashier section of your account. Once a withdrawal has moved to Processing or Completed status, it cannot be reversed. We encourage players to review their withdrawal details carefully before confirming the request.

Games

06 questions
What games are available on 3600?
3600 offers a diverse game library built for Filipino players, including:
  • Slots — hundreds of titles from leading providers with varying themes and RTPs
  • Bingo — classic and variant bingo rooms with live draws
  • Monster Plinko — a high-energy Plinko-style game with multiplier drops
  • Callbreak — the popular South Asian trick-taking card game
  • Live Casino — live dealer baccarat, roulette, blackjack, and more
New games are added regularly. Check the 3600 Casino section for the latest additions.
Are the games on 3600 fair?
Yes. All games on 3600 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and table game providers are independently audited for fairness. Live casino games are streamed in real time with physical cards and wheels, providing an additional layer of transparency. 3600 operates under PAGCOR oversight, which includes compliance with fair gaming standards.
What is RTP and how does it affect my gameplay?
RTP (Return to Player) is a percentage that indicates how much of the total money wagered on a game is paid back to players over time. For example, a slot with 96% RTP theoretically returns ₱96 for every ₱100 wagered over a very large number of spins. RTP is calculated over millions of rounds and does not guarantee results in any individual session. Higher RTP generally means better long-term value for players, but short-term outcomes are always random.
Can I play 3600 games on my mobile phone?
Yes. 3600 is fully optimized for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit 3600.live on your phone's browser and log in to access the full game library. For the best experience, use a stable internet connection, whether on WiFi or mobile data.
A game froze or disconnected during my session. What happens to my bet?
If a game disconnects mid-round, 3600's system records the state of the game at the point of disconnection. When you reconnect and reopen the game, it will resume from where it left off in most cases. If the round was already completed before the disconnection, the result stands. If you believe a disconnection caused an incorrect outcome or a bet was deducted without a result being recorded, contact support with the game name, date, time, and approximate bet amount.
How do I play Monster Plinko on 3600?
Monster Plinko is one of 3600's most popular original games. To play, select your bet amount in ₱, choose the risk level (Low, Medium, or High), and drop the ball from the top of the Plinko board. The ball bounces through a series of pegs and lands in a multiplier slot at the bottom. Higher risk settings offer larger multipliers but lower probability of hitting them. The game is fast-paced and great for players who enjoy instant results. Visit the Monster Plinko page for more details.

Bonuses & Promotions

05 questions
What welcome bonus does 3600 offer new players?
3600 offers a welcome bonus for new players upon their first deposit. The specific bonus amount and terms are displayed on the promotions page at the time of registration. Welcome bonuses are subject to wagering requirements, which means you need to wager the bonus amount a specified number of times before it can be withdrawn as cash. Always read the full bonus terms before claiming any offer.
What are wagering requirements and how do they work?
A wagering requirement (also called a playthrough requirement) specifies how many times you must wager a bonus before it converts to withdrawable cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. Different games may contribute differently toward wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for details.
My bonus did not appear in my account. What should I do?
Bonuses are usually credited automatically within a few minutes of meeting the qualifying conditions (e.g., making a qualifying deposit). If your bonus has not appeared after 30 minutes, check the following: confirm your deposit met the minimum qualifying amount, ensure you opted in to the promotion if opt-in was required, and verify that your account is fully verified. If everything looks correct and the bonus is still missing, contact 3600 support with your deposit reference number.
Can I withdraw my bonus funds immediately?
No. Bonus funds cannot be withdrawn until the associated wagering requirements have been fully met. Your account balance will show your real money balance and bonus balance separately. Winnings generated from bonus play are held as bonus funds until the wagering requirement is cleared. Once cleared, the funds move to your withdrawable real money balance.
Does 3600 offer ongoing promotions for existing players?
Yes. 3600 regularly runs promotions for existing players, including reload bonuses, free spin offers, cashback deals, and seasonal events tied to Philippine holidays and major sports events like PBA playoffs, NBA Finals, and boxing matches. Check the Promotions section of your account regularly, and make sure your marketing preferences are enabled so you receive notifications about new offers.

Security & Verification

05 questions
How does 3600 protect my personal and financial data?
3600 uses SSL (Secure Socket Layer) encryption across the entire platform to protect data transmitted between your device and our servers. Financial transactions are processed through PCI-DSS compliant payment gateways. Your personal data is stored securely and handled in accordance with our Privacy Policy and applicable Philippine data protection laws under the Data Privacy Act of 2012 (Republic Act 10173).
How do I enable two-factor authentication (2FA) on my 3600 account?
Go to Account Settings > Security and select Enable Two-Factor Authentication. You can choose to receive your 2FA code via SMS to your registered mobile number or through an authenticator app. Once enabled, you will be required to enter a verification code each time you log in to your 3600 account. We strongly recommend enabling 2FA — it is one of the most effective ways to protect your account from unauthorized access.
I think someone else has accessed my 3600 account. What should I do?
Act immediately. Change your password right away from the Account Settings > Security section. If you cannot log in, use the Forgot Password option on the login page. Then contact 3600 support at [email protected] to report the suspected unauthorized access. Our security team will review your account activity, freeze any suspicious transactions, and assist you in securing your account. Do not share your password or OTP codes with anyone — 3600 staff will never ask for these.
Why is 3600 asking me to re-verify my identity?
Periodic re-verification may be required as part of our ongoing compliance obligations under PAGCOR regulations and anti-money laundering (AML) requirements. This is standard practice for licensed online gaming platforms in the Philippines. You may also be asked to re-verify if your documents have expired, if there is a significant change in your account activity, or if you are requesting a high-value withdrawal for the first time.
Does 3600 share my personal data with third parties?
3600 does not sell your personal data to third parties. We share data only where necessary to operate the platform — for example, with payment processors to handle transactions, with identity verification providers for KYC, and with regulatory authorities as required by law. Full details are available in our Privacy Policy.

Responsible Gaming

06 questions
What responsible gaming tools does 3600 offer?
3600 provides a full suite of responsible gaming tools accessible from your Account Settings:
  • Deposit limits — daily, weekly, or monthly caps in ₱
  • Loss limits — maximum net loss per period
  • Wager limits — cap on total bets placed per session or period
  • Session time limits — automatic reminders or logouts after a set duration
  • Reality check alerts — periodic pop-ups showing your session stats
  • Cool-off periods — temporary account suspension of 24 hours to 7 days
  • Self-exclusion — account lock for 30 days up to permanent exclusion
All tools are free to use and take effect immediately upon activation. For more details, visit our Responsible Gaming page.
How do I self-exclude from 3600?
Log in to your 3600 account and go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your exclusion period: 30 days, 90 days, 6 months, 1 year, or permanent. Confirm your identity and the exclusion takes effect immediately. During the exclusion period, your account will be locked and you will not receive any promotional communications from 3600. To request early reinstatement for non-permanent exclusions, a mandatory 7-day review period applies.
What is the minimum age to play on 3600?
The minimum age to register and play on 3600 is 21 years old, in accordance with Philippine gaming regulations. Age verification is mandatory during account registration. Any account found to belong to a person under 21 will be immediately suspended and any funds returned. If you are aware of a minor attempting to access 3600, please report it to our support team immediately.
I think I have a gambling problem. Where can I get help?
Recognizing the signs is the first and most important step. If you feel your gaming is becoming difficult to control, we encourage you to:
  • Activate self-exclusion or a cool-off period immediately from your 3600 account settings
  • Talk to someone you trust — a family member, friend, or counselor
  • Reach out to PAGCOR's responsible gaming helpline for professional support
  • Contact 3600 support at [email protected] — our team can help you activate protective tools right away
You do not have to manage this alone. Help is available, and reaching out early makes a real difference.
Can I set limits on someone else's 3600 account?
No. For privacy and security reasons, responsible gaming limits can only be set by the account holder themselves. However, if you are concerned about a family member's gaming behavior, you can encourage them to use the self-exclusion or limit-setting tools available in their account. You may also contact 3600 support to discuss the situation — our team can provide guidance on the options available.
Is 3600 regulated and legal in the Philippines?
3600 operates under the regulatory framework of PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for overseeing gaming operations in the Philippines. PAGCOR sets mandatory standards for player protection, responsible gaming, fair play, and financial security that all licensed operators must follow. Playing on a PAGCOR-regulated platform like 3600 means your funds and personal data are protected under Philippine law.
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Can't Find Your Answer?

Our support team is available around the clock to assist players across Metro Manila, Cebu, Davao, and the rest of the Philippines. Reach out through any of the channels below.

Email Support

Send us a detailed message and our team will respond within one business day. Best for account, payment, and verification queries.

[email protected]
Live Chat

Get real-time help from a 3600 support agent. Available 24/7 directly from the platform. Fastest option for urgent issues.

Available inside your 3600 account
Response Times

Live chat: under 5 minutes. Email: within 24 hours on business days. Complex account or compliance queries may take up to 48 hours.

Mon – Sun, 24 hours a day
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